Terms of service

Last updated 5 November 2026

These terms apply when you buy or use Hellora, an AI phone receptionist for businesses. By paying for a plan or using the service you agree to them. Questions: hello@hellora.ca.

What Hellora does

Hellora answers your business calls with an AI voice agent, can book appointments, take messages, pass calls to a person you choose, and shows the results in a dashboard. We set the agent up for you with your hours, services and instructions.

Early-stage service

Hellora is a young service. We work hard to keep it running, but we do not promise it will be uninterrupted or error-free. An AI agent can misunderstand a caller. Please check bookings and messages that matter. Hellora is not for emergency calls and should not be your only way for people to reach emergency services.

Prices and billing

• A one-time setup fee applies when you start. It covers building and testing your agent.
• Monthly plans (Standard, Pro, Ultimate) are billed in Canadian dollars in advance each month by card through Stripe. Taxes are added where required.
• Each plan includes the call minutes shown on our pricing section. On Standard and Pro, extra minutes are charged at C$0.50 each. Ultimate has no minute limit and is subject to fair use, meaning normal business call volume for one business.
• We may change prices with at least 30 days notice. A change never applies to a month already paid.
• If a payment fails, Stripe retries it. We may pause the service if it stays unpaid.

Cancelling and refunds

You can cancel any time. See Refunds and cancellation.

Your responsibilities

• Give us accurate information about your business.
• Follow the laws that apply to you, including rules on recording calls and telling callers that a call is answered by AI and may be recorded. You are responsible for the notices your callers need to hear, and we will help set them up.
• Do not use Hellora for anything unlawful, deceptive, harassing or harmful.

Calls, data and privacy

Your call data belongs to you. We process it to run the service. See our Privacy page.

Third parties

Hellora relies on other providers such as telephone, voice AI, calendar and payment services. If one of them has an outage, Hellora may be affected.

Limits on our responsibility

To the extent the law allows, Hellora is provided as is, and we are not liable for lost revenue, missed bookings or indirect damages. Our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing here limits rights you have under law that cannot be waived.

Ending the service

We may suspend or end service for non-payment, misuse or legal reasons, and will tell you why. If we end it without cause during a paid month, we refund the unused part of that month.

Changes and law

We may update these terms and will post the date above. For active customers we will email important changes. These terms are governed by the laws of Ontario, Canada.