Refunds and cancellation

Last updated 5 November 2026

Short version: cancel any time, no contract and no cancellation fee.

Cancel your monthly plan

• Use the Manage billing link on our payments page (or in your receipt email) to cancel in a few clicks, or email hello@hellora.ca.
• Your plan stays active until the end of the month you have already paid, then stops. You will not be charged again.
• Monthly fees already paid are not refunded for the current month, except where the terms say otherwise.

Setup fee

• You can ask for a full refund of the setup fee within 7 days of paying, as long as we have not started building your agent.
• Once setup work has started, the setup fee is not refundable, because the time has been spent.

Our mistakes

If you were charged in error, charged twice, or the service did not work for a period through our fault, tell us. We will correct it with a refund or credit.

How refunds are paid

Refunds go back to the original card, usually within 5 to 10 business days.

To ask for a refund, email hello@hellora.ca with the email you paid with.